The auto collision industry has experienced vast amounts of change over the last several years, challenging our way of doing business. In this presentation, we will examine the changes before and behind us, and how we must change the way we think to preserve this space for our customers now and into the future.
We will dig into the inflection point the collision industry presently sits in and briefly discuss the impact of this on our business. From that point we will explore how our old model of thinking may leave us exposed to the existential threat of change in everything from customer service to finding and retaining new talent.
We will discuss a framework for “seeing around the corners”, the importance of fostering candor within your teams, and why adaptation is the only path forward.
Building trust and accountability with your team is one of the toughest but most powerful things you can do as a leader. We often hear statements like “Nobody’s accountable around here.”, but what does accountability really mean? Can you clearly define it, and do your actions model it in your shop?
Through thought-provoking discussions, real-world examples, and actionable steps, this session will help you:
You’ll walk away with tools to hold yourself accountable—and teach others to do the same.
TBD