North American Performance Group - San Diego, CA

This session is intended to help collision repair businesses compile available resources to aid consumers with a step-by-step guide to help petition for full reimbursement of their auto claims. Many consumer’s face obstacles in the claims settlement process when the responsible insurance company fails to recognize the full extent of repair costs billed by the collision repair business. If your customer is facing pushback on rates, necessary procedures as outlined in the database guides and OEM service repair procedures, or other costs of repair, this guide process will help clarify and document the steps required.

Attendees will be better equipped to help consumers:

• Understand their policy, and the specifics of what is promised by contract.
• Understand how their “loss” is quantified.
• Understand what OEM service procedures prescribe, and why they matter.
• Understand first-party versus third-party claims and how they may differ in handling disputes.
• Understand how to work with the repair facility to communicate and effectively justify the loss costs.

This is your opportunity to create a playbook for your team, and a guide for your customer, that addresses some of the most difficult conversations in the claims and repair process.

This presentation explores how the Collision Engineering Career Alliance is reshaping the future of the collision repair workforce through a national, industry-driven training model. Developed in response to the technician shortage, the program unites education and industry to deliver workforce-ready talent through hands-on apprenticeships, an associate-degree pathway, and employer-guided curriculum.

With Department of Labor recognition and implementation across partner colleges nationwide, the model has achieved strong outcomes, including full job placement prior to graduation, above-average starting wages, and high student retention. Attendees will gain insight into the evolving needs of today’s students and employers, the critical role of whole-person learning, and how collaborative workforce development can strengthen local pipelines while supporting innovation and long-term industry sustainability.

Learn more at www.beacollisionengineer.org

Leveraging CCC’s unique purview - built on nearly $2 trillion of historical data and at the intersection of the automotive, collision repair, and insurance industries - this session will enable participants to learn about key trends, strategic challenges, and opportunities facing automotive claims and collision repair.

By understanding emerging trends and leveraging actionable data, participants can identify opportunities for operational efficiency and stay competitive in a rapidly changing market.