In today’s shifting economy, many shops are experiencing a drop in business as consumers weigh repair decisions against rising costs and financial uncertainty.
Common concerns include:
- Higher deductibles
- Increased insurance premiums
- Customers opting to cash out rather than repair their vehicles
Your office staff plays a critical role in capturing and converting those opportunities from the very first interaction.
This session will help you:
- Build a sales-driven culture that supports staff in guiding customers to make informed repair decisions.
- Identify each customer’s primary needs and align your shop’s benefits to offer the right solutions.
- Apply proven strategies champion shops use to track performance and incentivize both staff and customers.
- Strengthen your closing ratio with effective tools, conversations, and customer-centric approaches.
- Walk away with a clear plan to turn more inquiries into jobs, and more jobs into loyal customers.
