North American Performance Group - San Diego, CA

This session is intended to help collision repair businesses compile available resources to aid consumers with a step-by-step guide to help petition for full reimbursement of their auto claims. Many consumer’s face obstacles in the claims settlement process when the responsible insurance company fails to recognize the full extent of repair costs billed by the collision repair business. If your customer is facing pushback on rates, necessary procedures as outlined in the database guides and OEM service repair procedures, or other costs of repair, this guide process will help clarify and document the steps required.

Attendees will be better equipped to help consumers:

• Understand their policy, and the specifics of what is promised by contract.
• Understand how their “loss” is quantified.
• Understand what OEM service procedures prescribe, and why they matter.
• Understand first-party versus third-party claims and how they may differ in handling disputes.
• Understand how to work with the repair facility to communicate and effectively justify the loss costs.

This is your opportunity to create a playbook for your team, and a guide for your customer, that addresses some of the most difficult conversations in the claims and repair process.