General Session Agenda

Protecting Consumers While Protecting Your Business
Erica L. Eversman, J.D.
Founder Automotive Education & Policy Institute
Consumer Advocate for the National Association of Insurance Commissioners
General Counsel for Vehicle Information Services, Inc.
speaker biography...

In the competitive and sometimes frustrating world of auto repair, professionals like you need to have documents and sound business practices in place to manage the complexities of satisfying consumers, providing safe and proper repairs, dealing with insurers, and ensuring compliance with various sets of laws. To navigate this maze, shops can implement the use of professionally-crafted documents to minimize legal exposure, to establish the relationship terms with the customer, and to establish expectations with an insurer. Developing sound documents and documentation practices enables a professional repair facility to streamline daily functions and to minimize potential conflicts.

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